Terms of use and purchase
Welcome to the Cytomax website!
The document in front of you details the terms and conditions for using the website and making purchases from it. Each user or purchaser of the site is requested to read these terms carefully and agree to them before making a purchase or using the site's services. Use of the website constitutes agreement to the terms and conditions detailed here.
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Minimum age for purchase
Making a purchase on the Cytomax website is only allowed for those aged 18 or older. Purchase by a minor (under the age of 18) is strictly prohibited. If the user is under 18, please refrain from using the site's services.
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The nature of the purchase and terms of payment
All purchases on the Cytomax website are one-time purchases. We do not offer installment payments. Any product purchased on the website will require only one payment in full at the time of placing the order. There is no option to spread or split the payment. If a purchase is made, the total purchase amount will be charged immediately at the end of the ordering process.
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Shipping area
Deliveries are made exclusively to the northern region of the State of Israel, including the northern district only. We do not provide delivery services to other regions of the country, such as the center, Jerusalem, the south or the east of the country. It is possible that the shipment will be made through Israel Post or a private courier company at our discretion.
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Order process
After you have ordered a product from the website, you will receive an order confirmation by email. In case of problems or additional requests, please contact us as soon as possible. Each order will be processed and shipped after full payment has been made.
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Changes and aggravation of conditions
The business reserves the right to update and change the terms and conditions from time to time. Any change will take effect immediately upon its publication on the website. The customer must check the terms and conditions before each purchase.
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Cancellation of order
For customers who are entitled to cancel the order according to the law, the right to cancel will be granted in accordance with the Consumer Protection Law, and the product can be returned if the product has a defect / defective product only. Returns and exchanges for other reasons - there are no returns or exchanges for the food and/or consumption products, including food and consumer products. Every purchase is final and it is not possible to return or exchange products after the order is completed. We recommend checking the product and the order carefully before making the purchase.
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Returns and Exchanges Policy
Product returns and exchanges will only be possible in the following cases:-
Cancellation of an order according to the law
For customers who are entitled to cancel the order in accordance with the Consumer Protection Law, the right to cancel will be granted in accordance with the law, and the customer may cancel the order within 14 days of receiving the product. Cancellation will only be accepted in the case of a damaged or malfunctioning product. -
Return of damaged or defective products
If the product arrived damaged or malfunctioning, the customer may return it within 14 days of receiving the product, according to the following conditions:
The product must be in its original packaging, unused and without additional damage caused by the customer. The customer will contact our customer service in order to obtain a return authorization, and will have to send photos of the damaged or improper product for return authorization. The company will provide a refund or replace the product, depending on the customer's choice. -
Products cannot be returned
It is not possible to return or exchange products purchased for personal needs, including:-
food products
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Consumer products that have been opened or used
The company is not responsible for any damage caused as a result of using the products purchased on the site, and likewise, any purchase of food products or consumer products constitutes a final purchase.
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Return process
All returns will be made upon prior approval from customer service. The customer is responsible for returning the product to us at his own expense, and shipping costs will not be refunded. In case of returning a damaged product, the company will bear the shipping costs of returning the product. -
Refund
A refund will only be given if the product has been returned in accordance with this policy, and will only be accepted for the product itself. Shipping cost will not be refunded. -
Return time
The return of a product is possible only within 14 days of receiving the product. After this period, the product cannot be returned or exchanged. -
Retention of rights
The company reserves the right to reject returns in the event that the product does not meet the required conditions, such as if the product is damaged as a result of improper use or if customer service approval was not received in advance. -
Contact the customer service
For any question or request regarding the return of a damaged or malfunctioning product, you can contact our customer service at the email address "sme@smet.co.il" or by phone at 077-444-7484.
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Limitation of Liability
The company will not bear any responsibility for direct or indirect damages that may be caused by the use of the website or the products purchased through it. Any use of the website is at the sole responsibility of the user.
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Intellectual Property Rights
All content on the website, including texts, images, graphics, logos, designs, source code and any other material on the website, are the property of the website or of third parties who have established their rights in it. Do not use them without prior written permission.
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Managing and selling products
The company reserves the right to stop selling the products at any time. There may be changes in the inventory, price or availability of the products, and the company will not be responsible if a product ceases to be available after it has been ordered.
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Change in prices
The company reserves the right to change the prices of the products on the website without prior notice. The price of each product at the time the order is completed is the final price paid, even if the price changes afterwards.
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Delay in shipments
In the event of an unexpected delay in deliveries, we undertake to update the customer as soon as possible. However, the company will not be held responsible for delays in delivery due to logistical problems, such as holidays, extreme weather or unexpected breakdowns.
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Support and customer service
For customers who indicate any problem during the purchase of the product or delivery, please contact our customer service. Every inquiry will be answered as soon as possible, but the company will not commit to a specific response time.
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Sanctions for illegal use
The company reserves the right to take legal measures if it finds that the customer has used the site or its services in an illegal manner or contrary to the specified conditions.
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Dispute resolution
In the event of a dispute between the parties, the parties will try to resolve the dispute amicably. In case there is no agreement, the conflict will be resolved in the competent court in the northern region.
16. Use restrictions
The users of the website undertake not to use it for any illegal or harmful purpose. Users may not download, reproduce, distribute, sell or modify any content or material from the site, or infringe the intellectual property rights of the site or third parties.
The company reserves the right to block access to the website to any user who does not meet these conditions.
17. Limitation of liability for the products
The company is not responsible for any direct or indirect damage that may be caused as a result of using the products purchased on the site, including health damage, bodily injury, or any other damage. Any purchase from the website is made at the sole responsibility of the user.
In addition, the company is not responsible for defects or mistakes that may occur due to improper handling of the product after receiving it.
18. Force majeure
The company will not be held responsible for delays or failure to meet deadlines as a result of circumstances of force majeure, including but not limited to war, earthquakes, natural disasters, strikes, or any technological problem beyond its control.
19. Information privacy
The company is committed to protecting user privacy. All personal information provided by users will be kept solely for the purpose of making purchases and services, and will not be transferred to third parties, except in cases where it is required by law or for the purpose of placing an order.
The company reserves the right to change the privacy policy from time to time.
20. Photographs and representations of the products
The images displayed on the website are for visualization purposes only, there may be a difference between the images and the actual product received. The company is not responsible for the differences between the photos and the product received.
21. Data retention and purchase history
The company keeps the data of purchases and the history of the users of the system. This data may be used to improve the service and provide users with personalized offers.
The company undertakes not to share the information with third parties, unless there is a legal requirement to do so.
22. Additional conditions in case of non-payment
If payment for the order has not been completed, the company reserves the right to cancel the order or stop the shipping process until payment is completed.
23. Validity of terms and conditions
These terms will be effective as soon as the user approves them. Any change in the terms will enter into force immediately after its publication on the website, and users are obliged to check the terms frequently.
24. Jurisdiction
The provisions of these terms and conditions will be interpreted and applied in accordance with the laws of the State of Israel only. Any dispute that arises regarding the use of the site or the detailed conditions will be settled in the competent court in the northern district, and not in another court.
25. Information privacy and protection of personal data
The company uses advanced technologies to maintain the privacy of users' information. The personal information is stored securely and will only be used for the purpose of the services offered on the website.
The company implements additional security measures in order to avoid revealing sensitive information.
26. Limitation of liability in the context of deliveries
The company will not be held responsible for any damage or delay caused as a result of the services performed by the shipping companies.
If the shipment is delayed or lost, the customer must contact the shipping company directly, and the company will assist but will not be fully responsible.
27. Change in discounts and returns
The company reserves the right to stop the promotions and discounts at any time, at its discretion. These conditions will not lead to the company being charged to refund amounts paid for purchases that were not completed or canceled.
28. Illegal use of information or products
The users undertake not to use the website or the products purchased on the website in a way that would improve the intellectual property rights of the company or of third parties, and will not harm copyrights, trade secrets or privacy rights.
The company reserves the right to take legal action against users who make illegal use of information or products.
29. Liability for errors in the information entered by the customer
The customer is responsible for ensuring that all information entered during the purchase process (such as credit card information, shipping address) is correct and up-to-date. The company will not be held responsible for errors caused by incorrect details entered by the customer.
In case of payment failure due to incorrect information, the company reserves the right to cancel the order.
30. Prohibition of resale of products
The users will not be allowed to sell or redistribute the products purchased on the site, unless they have received prior written permission from the company.
The company reserves the right to take legal action against anyone who sells or distributes the products purchased on the site without permission.
31. Risk management and information protection
The company invests technological measures and policies to manage risks and protect personal information. Every detail provided during the purchase or registration is saved and secured, and will be handled in accordance with the company's security policy.
32. Delay or cancellation of purchase
The company reserves the right to delay or cancel a purchase in any case of payment failure, inventory problems, or in case of unusual activity or suspected counterfeiting.
The customer will be responsible for any cost incurred as a result of delay or cancellation of a purchase by the company.
33. Users' commitment to cooperation
The users undertake to cooperate with the company in any inquiry or legal procedure related to the use of the website or purchases made through it.
The users also undertake to comply with any request related to maintaining their privacy, including updating the information if necessary.
34. Commitment to providing information about defective products
The customer undertakes to notify the company of any damaged or malfunctioning product within 24 hours of receiving the product. In the event that no notification is received within this period of time, the company will not be held responsible for defects or malfunctions in the product.
35. Enforcement of Agreement
The agreement and user obligations bind the parties even in the event of non-fulfillment of some of the conditions by one of the parties, in which case, the remaining conditions will remain in effect.
If a certain clause is found to be illegal or unenforceable, the other terms will not be affected and will remain in effect.
36. Change in consumer protection laws
The company reserves the right to update the terms in accordance with changes in consumer protection laws in Israel, and the updates will take effect immediately after their publication on the website.
Customers are asked to follow any changes in the laws that may affect the terms of use.
37. Registration and maintenance of the website
The company reserves the right to make upgrades or repairs to the site for any reason, including technological upgrades, renovations or routine maintenance. During the maintenance process, there may be temporary interruptions in the service.
38. Receiving products under improper conditions
The customer is responsible for checking the product immediately after receiving it. If the product is not in good condition (such as a physical defect or loss of parts), the customer is required to notify the company within 48 hours of receiving the product, otherwise it will not be possible to activate the returns or exchanges policy.
39. Consent to marketing and advertising
Making a purchase on the website constitutes the user's consent to receive marketing mailings, updates and promotions from the company through various means of communication, including e-mail, text messages, and direct mail.
The user can request removal from marketing mailings at any time, but this will have no effect on the services provided.
40. Responsibility for informing third parties
The company is not responsible for any damage caused as a result of information or content provided by third parties, such as suppliers, delivery companies or credit companies. Any use of information from third parties is done at the user's sole responsibility.
41. Change in shipping policy
The company reserves the right to change delivery terms, including delivery time, costs and free shipping, in accordance with new policies or at its discretion. Any change will enter into force immediately after its publication.
42. Registration of information on the website
The company may track and save all the activities of the website users, including purchase details, searches, activities on social networks related to the website, for the purposes of optimizing and improving the services. The information collected will be kept in accordance with the company's privacy policy.
43. Rights to use the site's products
The use of images, graphics, logos, texts, or any other content on the website is limited to personal purposes and does not include commercial use, unless otherwise agreed in advance in writing with the company.
The users agree not to use these contents without permission from the site administrator.
44. Use of "cookies" (Cookies)
The site uses cookies for the purpose of improving the user experience, for analysis and statistics of the use of the site. Users can choose to block the use of cookies through their browser settings, but it should be taken into account that this may affect the use of the website.
45. Restrictions on the sale of certain products
The company reserves the right to stop selling certain products, at its discretion. There may be changes in the inventory or availability of the products, and the company will not be responsible if a product ceases to be available after it has been ordered.
46. Additional conditions in case of deletion or suspension
The company reserves the right to delete or suspend the user's account if there is a fear of illegal use of the site, or if the user violates the terms of use. The company also reserves the right to store and retain information concerning users in cases of deletion or suspension for security or investigation purposes.
47. Managing disputes through an arbitration platform
In the event of a dispute with the company, before going to court, the parties will refer to an agreed arbitration system, in order to resolve the disputes peacefully. Only then will the losing party be able to turn to the court if necessary.
48. The kosherness of the information and the update
The users undertake to update the information provided to the company, including address, payment details and any additional information, so that the company can provide the services efficiently.
49. Applicability of these terms
These terms and conditions will apply to all use of the site, whether it is purchases, services, or other use of the site's services. Every action on the site indicates the user's agreement to these terms, and they are binding on the user.
50. Violation of terms and conditions
The users undertake not to violate the site's terms of use, including any illegal activity, use of incorrect information, or attempt to manipulate the site's system or deliveries. In the event of a violation of these terms, the company reserves the right to take legal action, including blocking access to the site, restricting use of the site's products or demanding compensation for the damages caused.
51. Intellectual Property Rights of Third Parties
The company is not responsible for the intellectual property rights of third parties to which the products or content displayed on the website may be subject. The users are responsible for ensuring that they do not infringe the copyrights or intellectual property of third parties during the use of the site and the purchased products.
52. non-existence or correction
In case of failure, technical malfunctions or inability to fulfill the obligation on the part of the company (for example, due to inventory problems or the unavailability of the product), the company will do everything in its power to inform the customer and give him alternative options (refund, product replacement, or other means of compensation). In such a case, the customer will not be able to demand additional compensation beyond the possibilities that the company will offer.
53. Technical support
The company reserves the right to provide technical support to any user at its discretion. The company does not guarantee immediate technical support, and there may be delays in responding to questions or technical problems.
54. Compensation for direct damage
The company will not be held responsible for indirect, consequential or financial damages caused as a result of using the site's products. Any damage caused as a result of using the product will be limited to direct damage actually caused at the time the product was purchased.
55. Policy regarding unsatisfied customers
The company strives to maintain a high level of service and prevent problems for its customers. In case of dissatisfaction with the service or product, the customer can contact customer service, but the company reserves the right to refuse inquiries that do not meet the defined conditions.
56. Confidentiality of business information
The company reserves the right to apply confidentiality to all information received about users, including purchase details, personal information, and financial information. This information will be used solely for the purpose of providing the services offered, and will not be transferred to third parties for marketing purposes without approval.
57. Advertising and third party recommendations
The company will not be held responsible for advertising content or recommendations that may appear on the website or in external links. Any advertising content or recommendations provided by third parties are provided as information only, and the company is not responsible for their reliability.
58. Applicability of these terms and conditions
These terms and conditions will apply to all access and use of the website, whether the user made a purchase or just browsed the website. Any action on the site, including buying, registering or leaving personal details, indicates your full agreement to the detailed conditions.
59. Failure to declare or sanctions for delay in filing a claim
If a lawsuit was not filed or timely measures were not taken by the company in connection with a breach of terms, this does not affect the right of the company to act further, and the applicability of the terms and conditions will not be affected.
60. Transfer of rights
The company reserves the right to transfer its rights and obligations to a third party without obtaining the user's permission. The user will not be allowed to transfer his rights or obligations according to the terms of use to the company or to another third party without prior written consent.
61. Additional conditions in cases of technical malfunction
The company reserves the right to stop activity on the site if serious technical faults or problems with the system are discovered, including in cases of data loss, connection problems, or any malfunction beyond the company's control. In such a case, the customer will not be able to claim any compensation.
62. Information security
The company uses advanced encryption and security technologies to protect users' personal information. However, the company will not be held responsible in the event of a hack or a technological malfunction that caused the disclosure of the users' personal information.
63. Inability to realize the conditions in special cases
The company will not be responsible in the event of a failure or failure to implement these conditions due to circumstances beyond its control, including malfunctions in third-party systems, unexpected technological problems or any malfunction caused outside the company's control.
64. Enforcement of the terms of use
The company reserves the right to take enforcement measures against users who violate the terms of use, including blocking them from the site, determining financial penalties or taking legal proceedings.
65. Compensation in case of third party damage
The user agrees to indemnify and indemnify the company in any case where the company is forced to pay compensation or lose a sum of money as a result of illegal or harmful use by the user of the website's services or information provided by the company.
66. The information on the website and the content responsibility
The company makes every effort to provide correct and up-to-date content, but is not responsible for errors or deficiencies in the content appearing on the website, and in particular regarding technical information, descriptions of products, their availability, or additional details about them.
67. Personal profile management policy
The company reserves the right to delete personal profiles of users who have not been active on the site for a long period of time, or in cases where the company detects illegal or harmful activity.
Additional highlights:
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Use of products labeled "gluten-free"
The information provided on the website does not constitute a confirmation or commitment that the product is indeed gluten-free, and the product label should be checked for certainty. -
Setting quantity in cases/bottles
Be sure to order the exact quantity as shown on the package (for example, if it says 12 items in a carton and/or package and/or units, you must order 12). -
Minimum quantity for purchase and shipping policy
Delivery will only be made with an order with a minimum amount of NIS 499. -
Shipping Policy
Deliveries will be made within three business days, excluding Friday, Saturday and holidays, with a delivery confirmation signed at the end.