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Our Accessibility Statement

Accessibility statement - Cytomax website

Welcome to the Sitemax website!
The company is committed to making its website accessible and convenient for all users, including people with disabilities. We understand the importance of online accessibility and invest many resources to ensure that everyone has easy access to all the services and content on the site.

1. Commitment to accessibility
The company is committed to improving the site's accessibility according to the applicable regulations and laws, including the "service accessibility regulations" and the "Law of Equal Rights for Persons with Disabilities". The company does everything in its power to make sure that the site meets the accessibility requirements specified in WCAG 2.1 (Web Content Accessibility Guidelines), which include guidelines for the accessibility of the content on the site for all users, and in particular for people with disabilities.

2. Accessibility measures taken
The company used various technologies to improve the website's accessibility, and include the following steps:

  • VELO accessibility plugin: We use the accessibility plugin built into the VELO system, which allows for many accessibility adjustments, including keyboard access, color adjustment, voice reading and the ability to change the text size.

  • ENABEL external plug-in: In addition, the website uses an external ENABEL plug-in, designed to improve accessibility for people with disabilities, including adjustments for the use of assistive technologies such as screen readers, keyboard navigation, and the ability to control the appearance of the site according to the user's personal needs.

  • Color matching and clear navigation: The website uses strong contrasts between texts and backgrounds, to make reading easier for people with visual impairments, and also has the option to change the colors and size of the text.

  • Images with alternative text (Alt Text): All the images on the site include an alternative text (alt text), which explains the content of the image clearly for those who use screen reader software.

  • Mouse and keyboard navigation: all parts of the site are optimized for mouse and keyboard navigation, so that any user can easily navigate between the pages.

  • Clear titles and tags: all pages on the site include clear titles, labels for filling out forms, and clear explanations of the fields to be filled in, so that using the site will be intuitive and easy.

  • Use of clear links: All links on the site are clearly marked, so that visitors can easily identify them and understand the purpose of each link.

3. Accessibility tests
The company regularly performs accessibility tests of the site in collaboration with experts in the field. We also use the VELO accessibility plugin and the ENABEL external plugin in order to test and adapt the site to the changing needs of the users.

4. How do we guarantee accessibility for all users?
The website is regularly checked and updated to make sure it meets the accessibility requirements:

  • Making technological updates to maintain compatibility with the latest accessibility standards.

  • Development of new pages and interactive interfaces while maintaining accessibility and friendliness for users with disabilities.

  • Presenting prominent accessibility measures on the website, so that users can access accessibility services immediately.

5. Access with assistive technologies
The site is optimized for use with popular assistive technologies, including screen readers, text enlargement software, and other tools for managing the user experience for those who use assistive technologies.

6. Operation and customer service
It is important to us that every user can enjoy a normal user experience on the website. If you encounter a problem or difficulty using the site, we invite you to contact us. We will be happy to hear and adapt the site to your personal needs. Inquiries can be sent to us through the contact information listed on the website.

7. The process of updating the accessibility statement
The company reserves the right to update the accessibility statement from time to time, in order to continue to meet the latest accessibility requirements and provide an optimal user experience for all users. Any changes made will be published on the website and will take effect immediately after.

8. Support and accessibility services
If you encounter difficulty using the site or certain features, or if you need additional help to use the accessible tools, you can contact our customer service. We make every effort to ensure that you can use the site in a comfortable and accessible way:

9. Personal accessibility profile The company aims to allow each user to create a personal accessibility profile, which will include personal adjustments for appearance, colors, text size, contrast level, or any other improvement that will ensure a more comfortable user experience for people with disabilities. The user must choose these preferences himself, and they will be saved between repeated visits.

10. Answering questions and guidance regarding accessibility for the purpose of making the information accessible and providing guidance on how to use the site in an accessible manner, the company provides customer service that will assist users in guidance regarding accessibility functions on the site. You can contact our customer service with any questions or problems related to website accessibility.

11. Support in additional languages ​​The company aims to make the site accessible in a variety of languages, so that even people who do not speak Hebrew can use it comfortably. We are working on translating the site rules into additional languages ​​if necessary.

12. Support for video and audio content The company invests in providing accessible options for video and audio content as well. We ensure that all video content includes subtitles and alternative information to ensure that the content can be viewed and understood by all users, including those with hearing impairments.

13. Site adaptation for mobile phones and tablets The company aims to ensure accessibility for mobile devices as well. The site is optimized for a correct and convenient display on mobile devices, including buttons, menus and easy navigation that allow quick access, even on small screens.

14. Awareness of accessibility in future versions The company makes accessibility adjustments on an ongoing basis and will maintain awareness of accessibility when new features or services are developed on the site. Each new feature will be tested before its implementation to make sure it meets the necessary accessibility requirements.

15. Technological improvements for the future The company is committed to continuing to update its accessibility system and to receive feedback from users to improve services. Any technological change will be thoroughly examined, and will be carried out while maintaining the leading principles of accessibility.

16. Declaration of compliance with international accessibility rules The company strives to comply with international accessibility standards, such as WCAG 2.1 AA and ADA (Americans with Disabilities Act), so that the site will comply with global standards for online accessibility.

17. Responsibility for access to accessibility The company does everything in its power to make the site accessible in a way that provides a comfortable user experience, but will not be responsible for any damage caused to users if they encounter difficulties in using certain accessibility systems or parts of the site. If there are difficulties in use, users are asked to contact our customer service.

18. Inquiries and suggestions for improving accessibility The company invites surfers to contact it with suggestions for improving accessibility on the site. Every inquiry on the subject will be reviewed, and if a technological improvement can be made, the company will take action to make the site more accessible to users.

19. The non-obligation to implement any change in some cases, there may be a technological or budgetary limitation for implementing further accessibility improvements. The company reserves the right to determine which accessibility improvements will be implemented, while maintaining a commitment to accessibility according to the law.

20. The security of the accessible information The company aims to ensure that the information entered into the site or transmitted through it will be protected and accessible, and that the personal data of the users will not be damaged due to technological problems. The personal information entered will not be transferred to third parties, unless the company receives explicit consent to this, or if this is required by law.

21. Accessibility on other platforms The company is committed to ensuring that the website is also accessible on other platforms, such as mobile apps, designed to improve the user experience on mobile devices. Any additional platform developed by the company will also be tested for accessibility purposes, in order to ensure that it will be accessible for everyone.

22. Handling cases of loss of accessibility In the event that one of the accessible features on the website stops working, the company will take all the necessary steps to restore accessibility immediately. The customer will be able to contact the customer service with any problem, and the company will take care of it as a matter of priority.

23. Adaptations for surfers with learning disabilities
The company works to ensure that the website is also accessible to people with learning disabilities, and uses guidelines for designing clear navigation, clear titles and tags for form fields. The site is adapted to users who need clarification of contents or guides about the use of the site.

24. Constant updating and improvement of the site's accessibility
The company is committed to the constant improvement of the site's accessibility according to the newest recommendations in the field of accessibility. Each technological update will be tested to make sure it preserves and strengthens the accessibility options on the website. The company will work to improve and renew the accessibility measures in each new version of the site.

25. Accessibility in various services
The company undertakes to ensure accessibility not only to the main pages on the site, but also to all the internal services that are provided, such as the support system, dynamic forms, external plugins, and user account areas. All the various functions on the site will be accessible to users with disabilities.

26. Accessibility in compensation and replacement services
In cases where the user fails to perform an action on the site using the existing accessibility measures, the company undertakes to offer alternative solutions, including personal support in the process or manual access to the requested data.

27. Availability of accessibility information
The company promises to make available the information about accessibility on the website in a clear and prominent way. All information concerning accessibility and ways to improve the user experience will appear in an accessible form for all users, including on a dedicated page for accessibility.

28. Policy for maintaining privacy in the accessibility system
The company maintains the privacy of the information collected during the use of the accessibility services, and guarantees that the users' personal data will not be disclosed to any third party, unless there is express consent or a legal requirement to do so.

29. Inquiries about website accessibility If the user encounters a problem or difficulty accessing the website, he is welcome to contact our customer service and receive help or an immediate solution. The company will make efforts to provide a solution in a quick and efficient manner, while handling inquiries regarding accessibility as a top priority.

30. Redefinition of accessibility functions
The company reserves the right to change and adapt the accessibility functions at any time, in accordance with technological progress and upgrades made to the VELO system or external plugins. The changes will be tested in coordination with the support teams and will be updated regularly.

31. Support for new accessibility technologies
The company is committed to updating and adapting the site to any new technology in the field of accessibility. Any new assistive technology or supplement that will be published in the field, will be tested and integrated on the site for maximum accessibility.

32. Responsibility for accessibility of third-party content
The site may contain content from third parties (such as advertisements, video, or external services). The company is not responsible for the content or accessibility of this content, but will make every effort to prevent content that is not accessible. In the case of third-party content that is not accessible, users are invited to contact customer service.

33. Internal supervision and control over website accessibility
The company performs periodic internal tests to ensure that the site meets all accessibility requirements. Any problem that is identified will be corrected immediately, and preventive actions will be taken to prevent its recurrence in the future.

34. Adaptations for specific disabilities
The company works to ensure that the site is adapted to the needs of all users, including people with hearing, vision, movement and learning disabilities. If specific adjustments are needed for people with these limitations, you can contact our customer service for guidance and help.

35. Continuous control and improvement process
The company performs upgrades and improvements on an ongoing basis, in collaboration with experts in the field of accessibility. Any upgrade in the site's technologies or in the accessible plugins will be tested and adjusted to the needs of all the site's users, in order to ensure a smooth, convenient and accessible user experience.

36. Customer service support for accessibility
The company's customer service offers dedicated support for people with disabilities, with the aim of facilitating the use of the website and assisting with any questions or problems related to accessibility. Any user will be able to contact customer service for personal solutions.

37. Further explanation of special accessibility requirements
The company is obliged to clarify to all users about additional accessibility requirements that exist on the site, as well as to provide information and guidance to those concerned, so that every user can avoid freezes or problems in use.

38. Possibility of changes in the accessibility settings The company allows users to apply changes in the accessibility settings personally, such as changing the text size, contrast level, possibility to read the content aloud and more. Users will be able to adjust the site settings according to their needs and obtain the optimal user experience.

39. Compatibility with external accessibility tools The company undertakes to ensure that the content on the website is compatible with external accessibility tools (such as screen reading software, text enlargement software, and other tools). Every detail on the website that is outside the company's control, such as external plugins or third-party tools, will be checked to see if it complies with accessibility standards.

40. Responsibility for micro-content accessibility The company performs a test to make sure that the micro-content (such as buttons, short texts, and system messages) is adapted for full accessibility, including the possibility of understanding for all users, even if they use assistive technologies. Every new addition to the site will be checked before implementation to make sure it is accessible.

41. Compatibility with additional international standards The company operates not only in accordance with WCAG 2.1 AA instructions, but also makes updates to comply with additional international standards (such as Section 508 and ADA) for services accessible to people with disabilities.

42. Option to choose accessibility functions The company offers users the option to choose the functions that are more suitable for them when using the accessibility system, including text size, color contrast, personalized menus, and more.

43. Additional information on accessibility services The company will clearly publish a dedicated page for additional information regarding accessibility on the website, which will contain explanations of all accessible tools, how to use them, and guidance for those who need help.

44. Mechanism for managing complaints The company provides a mechanism for responding to complaints regarding accessibility. Every request will be checked immediately, and the company will take all the necessary steps to improve the user experience.

45. Termination of services in case of impossible accessibility In the event that the company fails to provide optimal accessibility for people with disabilities, it reserves the right to terminate the services or offer alternative services in accordance with the user's needs.

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